Love Your Hair Again With Palma Hair Care
Designed for real people who want healthier hair, natural shine, and easy beauty routines that actually fit their life.
Loved by Aussies
How can I get in contact with Palma Hair Care?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.
Where are you located?
Our head office is located in Adelaide - Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Palma Hair Care, our mission is to help women and men across Australia achieve healthier-looking hair, natural shine, and effortless confidence through simple, nourishing products designed for real routines, real results, and beauty that fits everyday life
Fast, Free & Secure Shipping Australia Wide
We believe feeling confident in your hair should feel simple. That’s why we offer free postage on every order. Your Palma Hair Care favourites are packed with care and delivered straight to your door, so you can enjoy healthier-looking hair, natural shine, and easy beauty from home.