Frequently Asked Questions
How long does the colour last?
The colour typically lasts 2–3 weeks, depending on your hair type and how often you wash it. For best results, you can reapply as needed to maintain rich, even coverage.
Is it safe for my hair and scalp?
Yes! The formula is designed to be gentle and non-damaging, helping to protect your hair while colouring. It’s suitable for regular use and ideal for those looking to avoid harsh chemicals.
Where are you located?
Our head office is located in Adelaide - Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I use the Palma Dye Shampoo?
Simply apply it like a regular shampoo on dry or slightly damp hair, lather evenly, leave it on for 10 minutes, then rinse thoroughly. It’s quick, easy, and completely mess-free.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at palmahaircare@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.